Returns & Exchanges

We want you to feel confident in your Freddy purchase, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Ensure your fashion pieces are in their original condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.