Frequently Asked Questions
Everything you need to know about shopping with Freddy.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these to your favorite existing garments for the most accurate fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping typically take?
Standard shipping takes 3-5 business days within the continental US. Express options are available at checkout for delivery within 1-2 business days.
Are your materials sustainably sourced?
At Freddy, we prioritize ethical manufacturing. 70% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our live tracking page to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.